At Sherborne Trading Fashion Wholesale, we strive to provide high-quality fashion products to our customers. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the conditions under which returns, refunds, and exchanges can be requested.
1. Returns
We accept returns under the following conditions:
- Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
- Return Period: You have [Insert number] days from the date of receipt to initiate a return. After this period, we cannot offer a refund or exchange.
- Non-returnable Items: Certain types of items are exempt from being returned, including:
- Sale or clearance items
- Custom or personalized products
- Intimate or hygienic items (e.g., underwear)
- Gift cards
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Send an email to [insert email address] or call us at [insert phone number] with your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once your return is approved, we will send you return instructions, including the return address.
- Return Shipping: You are responsible for covering the shipping costs for returning the item(s), unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process the refund as follows:
- Refund Method: Refunds will be issued to the original method of payment (credit card, bank transfer, etc.).
- Refund Timeline: Please allow [insert number] business days for the refund to appear in your account.
- Deductions: If applicable, any return shipping fees or restocking fees may be deducted from your refund.
4. Exchanges
We offer exchanges if you need a different size, color, or a replacement for a defective item. Exchanges are subject to availability of stock. Please follow the return process outlined above, and once your return is received, we will send out the replacement item.
5. Defective or Incorrect Items
If you received a defective or incorrect item, please contact us immediately at [insert email address] or [insert phone number]. We will arrange for the return shipping at no cost to you and ensure that you receive a replacement or full refund.
6. Sale or Clearance Items
Only regular-priced items are eligible for a refund. Sale or clearance items are final sale and cannot be refunded or exchanged.
7. International Returns
For international returns, the return shipping fees are the responsibility of the customer. Please note that customs duties, taxes, or any other fees applied by your country’s regulations are non-refundable.
8. Cancellations
Orders can be canceled within [insert number] hours of purchase if the order has not yet been processed or shipped. To cancel an order, please contact us as soon as possible. Once the order is shipped, it can no longer be canceled, and you must follow the return process.
